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Covid 19


For us at Zone by The Park Hotels, safety and wellbeing of our guests and associates is of utmost importance. As novel coronavirus disease (COVID-19) has been declared pandemic by World Health Organization (WHO); we are closely following guidelines from the Ministry of Health & Family Welfare and local health departments.

These are challenging times for all of us and we at Zone by The Park are committed to support you, our valued guests and your travel plans as the situation around coronavirus (COVID-19) continue to evolve.

We would like to update you, as a protocol, a strategic preparedness and response plan is in place. We take standards of hygiene and cleanliness very sternly and assuring you that we are taking all possible precautionary measures to keep your favorite hotels safe:

  • Health: All the guests and employees entering our hotels are undergoing body temperature screening, and are being provided with liquid hand wash and alcohol-based sanitizers. The facility of 24x7 doctor-on-call is made available to timely handle medical emergencies.
  • Task Force: A task force team is created to immediately respond to any COVID-19 situation that may emerge, at all our hotels.
  • Sanitization: All our hotels are adhering to stricter cleaning, sanitization and disinfecting protocols with special attention given to high-touch surfaces.

We would also advise that you keep yourself updated with the latest information from the relevant authorities to travel safer. World Health Organization provides credible information on protection and safety protocols and rolling updates pertaining to COVID-19.


Travel Flexibility

In response to changing market conditions, we remain committed to make our guests’ experience flexible and comfortable. We are offering flexible booking options and are making additional adjustments to our individual booking policies to give you extra peace of mind.

If you need to adjust reservations made via the Zone by The Park Hotels website or call center, please contact the Zone by The Park Hotels Guest Relations team. If you need to adjust reservations made through another travel site, please contact them for assistance.

We acknowledge that these are trying times for all of us, and we thank you in advance for your support, confidence and commitment. It reinstates our belief to be able to successfully overcome the challenge in an Anything But Ordinary way.

We are vigilantly monitoring COVID-19 updates, and will respond based on the advice of governments, public health authorities, and medical professionals.

For any information on your booking, please feel free to call us at 1800 123 ZONE.

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